Discover FAQs about Arizona Home Watch, Concierge, Vacation Rental Assistance, and our Key Holder Services. Trusted, licensed, and insured services for homeowners.

Once a reservation is confirmed, we take care of the rest. Our services for vacation rental owners include answering guest inquiries 24/7, updating keyless entry codes after each check-out, stocking supplies, overseeing cleaning crews, and conducting post-turnover walk-throughs. We also send detailed reports with photos after each guest's stay and can submit claims for damages or theft to the host or vacation network. Please note, we don’t handle reservation changes or financial matters like setting nightly rates or processing refunds—those are managed by the host or vacation network.

We assist with guest management by offering support and assistance, ensuring a smooth experience for both guests and property owners. However, we do not manage rental contracts, tenant screening, or rental payments.

If an issue arises, Desert Home Guardian Services will respond, assess the problem, and coordinate repairs with your pre-approved vendors. We will keep you informed with photos and updates. If a guest complaint arises, we will directly address with the guest and inform the vacation owner.

Both options are available. You can schedule us for on-demand support like check-ins and problem response, or set up an ongoing plan for property inspections between guest stays.

After the initial meeting and visit to the home, vacation owner completes and signs the Vacation Rental Assistance Service Level Agreement, which outlines pricing, terms, and conditions of services. Once agreement is signed, services may begin.

We partner with hosts (owner of vacation property) and vacation rental networks; they inform us when a new reservation comes into a vacation property we manage. The vacation networks we receive reservations from include Airbnb, Vrbo, Evolve, Trip Advisor, Home Away, and Booking.com.

If a reservation needs to be cancelled or changed, the request needs to go to the host or vacation network in which the reservation was originally booked. We manage requests for early check-ins or late check-outs.

Details about the vacation property are in the listing, email welcome message, and the Welcome Book located in the property. The Welcome Book has details about the functionality of the home as well as recommended things to do or places to go to in the surrounding area, including dining, entertainment, outdoor activities, and local attractions.